Data Privacy Policy
This Privacy Policy explains how we at Benflix collect, use and protect the personal information you provide when you register, play or interact with our online casino services in Canada. We respect your privacy and describe below the types of data we handle, why we process it and how you can exercise your privacy rights.
Types of data we collect
We collect several categories of information to operate your account and provide services safely and smoothly:
Personal data: name, date of birth, address, email, phone number and identity documents provided for verification.
Technical data: IP address, device identifiers, browser and operating system, and connection details.
Transactional data: deposit and withdrawal records, payment method details, bet and game history, and account balances.
User activity: login timestamps, session data, pages viewed and support interactions.
How we use your information
We use collected data for account setup and management, payment processing, fraud prevention, identity verification (KYC), customer support and to meet legal or regulatory obligations. With your consent we may also send marketing communications and personalised offers. Processing is limited to the purposes described and to what is necessary for service delivery and compliance.
Information sharing and third parties
We may share your information with trusted third parties who support our service, including payment processors, identity verification and anti-fraud providers, game and platform suppliers, analytics vendors and legal advisors. We only share the data required for those services and require partners to protect it. We may also disclose information when required by law or to enforce our Terms of Use.
Data protection practices
We implement technical and organisational measures to protect your data, such as encryption of data in transit, secure storage, access controls and regular security monitoring. Access to personal data is restricted to authorised staff and third-party providers on a need-to-know basis. While we work to protect your information, no online system can be guaranteed 100 percent secure.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to operate the site, remember preferences, analyse usage and deliver functionality such as login sessions. Some cookies are essential for service delivery; others support analytics and advertising. You can manage or disable non-essential cookies through your browser settings, though this may affect site functionality.
User rights
You have rights to access, correct or delete personal information we hold about you, and to withdraw consent where processing is based on consent. You may also object to certain processing or request restrictions in line with applicable privacy laws. To make a request, contact our support team using the details below. We will verify your identity before acting on sensitive requests.
Access, correction and deletion
To review, update or remove your personal information, contact [email protected]. We will respond to requests and provide information about any required verification steps. Certain data may be retained as required for legal, security or accounting purposes.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal requirements. We will publish the revised policy on our site and indicate the effective date. Continued use of the service after changes indicates acceptance of the updated policy.