Privacy and Data Policy

This Privacy Policy explains how Benflix collects, uses, stores and protects personal information when you create an account, use our site, play games or contact support. We respect your privacy and describe the types of information we collect, why we collect it, how we share it with service providers, and the choices and rights available to you in Canada.

Types of data we collect

We collect several categories of information needed to operate an online casino and provide account services.

Personal data

Personal data includes name, date of birth, email address, phone number, postal address and identity documents you provide for account verification. We also collect payment details required to process deposits and withdrawals - payment tokens, masked card numbers or payment account identifiers - depending on the method you choose.

Technical data

Technical data covers device and connection information such as IP address, browser type and version, operating system, device identifiers, location data when enabled, and log information about your activity on the site. We use this data to keep the platform secure and to optimise performance on desktop and mobile.

Transactional and activity data

We record account activity and transactional data including deposits, wagers, wins and losses, bonus use, session duration and game history. This data helps with account management, fraud prevention, responsible gambling measures and regulatory checks such as identity verification (KYC).

How we use your information

We use data to open and manage your account, process payments, verify identity, prevent fraud, provide customer support and detect suspicious activity. We also use aggregated data to analyse site performance, personalise interface settings and improve our services. Where relevant and permitted, we may use information to send operational messages such as account notifications or security alerts.

Data protection practices

We protect information with a combination of administrative, technical and physical safeguards. This includes encryption for data in transit, secure access controls, routine security monitoring and restricted access to personal data within our team and approved service providers. While we take reasonable measures to protect data, no method of transmission or storage is completely secure.

Cookies and tracking technologies

We use cookies and similar technologies to support essential site functions, remember preferences, measure performance and deliver analytics. Some cookies are required for login and secure play, while others are used for performance and marketing. You can manage cookie settings through your browser or the cookie controls on our site, but disabling certain cookies may affect functionality.

Information sharing and third parties

We share personal information with trusted third parties that help deliver our services - for example payment processors, game providers, identity verification suppliers, analytics vendors and customer support partners. We require these partners to protect data and limit use to their contracted purposes. We may also disclose information when required by law or to enforce our terms.

User rights, access, correction and deletion

You have the right to access, correct or request deletion of your personal information subject to legal or operational restrictions. To request access, correction or deletion, use your account settings or contact us at [email protected]. We may ask for proof of identity before acting on a request. Please note that we may retain certain information where necessary for legal compliance, dispute resolution or fraud prevention.

Transfers and data storage

Your information may be stored and processed in Canada or in other countries where our service providers operate. When transfers occur, we use safeguards to protect information in accordance with applicable law and industry practice.

Privacy policy updates

We may update this policy to reflect changes in our practices. Material changes will be posted on the site with an updated effective date. Continued use of the site after changes indicates your acceptance of the revised policy.