Reach out to us
Our support team is available to help with account questions, verification (KYC), deposits and withdrawals, technical issues, or general feedback. Contact us for bonus or promotion queries, payment clarifications, or to report suspected problems on the site. We aim for prompt, practical responses and can guide you through document uploads, responsible gambling settings, and account options. Use the channel that suits you and we’ll assist clearly and quickly.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (Email - response usually within 24 hours - English and French) |
| General Enquiries | [email protected] (Email - business enquiries Mon-Fri 09:00-18:00) |
| Affiliate Enquiries | [email protected] (Email - partner enquiries Mon-Fri 09:00-18:00 - priority response within two business days) |
| Phone | +1 416 582 3917 (Phone - live support 08:00-22:00 local time - English only) |
| Working hours | 24/7 |
Email assistance
Email is the preferred way to contact us for detailed requests, account-related issues, or when you need to send documents. Please email [email protected] with a clear subject line and include current contact details and any relevant screenshots or reference numbers. Providing this information up front helps us process your request faster and avoid unnecessary delays.
Send us a message
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, and simple requests are often handled the same day. More complex issues - such as account verification or payment investigations - can take longer depending on their nature and the checks required. If you need faster help, include relevant details to speed up our review.
Feedback
Your feedback matters to us. Please share any suggestions, ideas or issues you encounter with the site - we read every message and use input to improve features, promotions and overall user experience. Send comments to [email protected] or use the live chat. We review submissions carefully and act on common requests to make the site easier and more enjoyable for Canadian players.